Landscape Maintenance Account Manager
 

JOB SUMMARY 

The Landscape Maintenance Account Manager will be responsible for overseeing all landscape maintenance activities and maintaining relationships with clients as primary contact for all maintenance and enhancement activities. Ensure compliance with design specifications, budgets and schedules. Ensure landscape maintenance quality specifications are met.  Implement procedures and processes, and coordinate routine and long-term tasks and schedules. Maintain budget or justify variances above or below budget accruals. Supervise, educate and guide maintenance foreman and ground crews.  Assess quality of work on jobsite, facilities and systems through regular documented status reports. Maintain employee record keeping requirements related to attendance, performance evaluations and payroll. Continually analyze workflow, seeking areas for improvement. The Account Manager is directly responsible for managing the safe, efficient and quality production of a team of Landscape Maintenance Crews, while delivering outstanding service to our customers.

KEY RESPONSIBILITIES & ACCOUNTABILITIES 

• Communicate with customers to determine needs and ensure customer satisfaction.
• Set and meet customer expectations that fulfill contractual obligations.
• Seek out and present new enhancement opportunities.
• Maintain high customer retention through effective communication, relationship building and regular site visits.
• Building an outstanding maintenance operations team – recruiting and hiring experienced employees and working with employees to build and support a team environment.
• Maintain employee retention through training opportunities and feedback from periodic evaluations.
• Demonstrating role model behaviors on ethics and integrity as well as positively promoting the company culture, in particular, regarding safety, quality and customer service.
• Manage company resources that include labor, materials and equipment.
• Ensure crews have the proper equipment to do their jobs and that equipment is properly maintained.
• Develop crew work schedules and service routes.
• Schedule and manage all subcontract services in accordance with contract scope of services.
• Understand new contract estimates and budgets.
• Work Closely with administrative staff to make sure all contract administration is timely and accurate.
• Assist with developing annual maintenance division budgets and accruals.
• Accountable to monthly P&L and provide feedback on contract performance.
• Foster LEAN working environment and sustainable practices.
• All other duties assigned to manage landscape maintenance accounts.

QUALIFICATIONS 

• Needs to be self-motivated, team player and results oriented.
• Minimum 1 years experience in landscape maintenance account management.
• Superb communication skills and knowledge of Spanish is a plus.
• Landscape professional with horticulture knowledge.
• Able to work in a fast-paced work environment, multi-task to meet schedule deadlines with limited supervision. Keen attention to detail.

REQUIRED LICENSES / HOURS OF WORK 

Valid driver's license and clean driving record

This is a full-time position. Days and hours of work are Monday through Friday, 40+ hours per work week. Occasional evening and weekend work may be required as job duties demand.

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, outside weather (heat or cold), and moving mechanical equipment. In addition, job sites are located on both residential and commercial property. The employee may also occasionally be exposed to the homeowner’s pets.

NOTICE 

CHERRYLAKE, INC. RESERVES THE RIGHT TO CHANGE THE JOB DESCRIPTION AND/OR REQUIRE ADDITIONAL DUTIES AT ITS DISCRETION.

DFWP, E-Verify & EOE